At OTWOO Cosmetics, we want you to be fully satisfied with your purchase. If you are not happy with a product, please review our return and refund guidelines below.
1. Returns
Products can be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Due to hygiene and safety reasons, opened or used cosmetics cannot be returned.
2. Refunds
Once we receive and inspect your return, we will notify you about the status.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.
4. Non-Returnable Items
Sale items, discounted products, and gift cards cannot be returned or refunded.
5. How to Initiate a Return
To start a return, please contact us with:
Your order number
Reason for return
Supporting photos (if the product is damaged/defective)
