Find answers to the most common questions our customers ask. For anything else, feel free to reach us at support@otwoocosmetics.in.
1. What is OTWOO Cosmetics?
OTWOO is a beauty and cosmetics brand committed to offering premium-quality, cruelty-free makeup at affordable prices. From foundation to lipstick, our products are designed for everyday glam and professional looks.
2. Are OTWOO products cruelty-free?
Yes. All our products are 100% cruelty-free and not tested on animals.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email or SMS with a tracking number. You can use that link to track your shipment in real time.
4. What is your return policy?
We offer a 7-day return window for unused and sealed products. For full details, check our Returns Policy.
5. Can I cancel or modify my order?
Yes, you may cancel your order within 24 hours of placing it. After this period, cancellations may not be possible due to processing.
6. What are your shipping charges?
We offer free shipping on orders above ₹499. For orders below this, a nominal fee is applied.
7. Do you offer COD (Cash on Delivery)?
Currently, we do not support COD. We accept prepaid payments through secure gateways.
OTWOO isn’t just a cosmetics brand — it’s a movement toward self-expression, confidence, and everyday glamour. We believe that makeup should empower, not mask. That’s why we design our products for the modern Indian woman who’s bold, beautiful, and unapologetically herself.
Our Story
Founded with the vision to bring world-class beauty products to India, OTWOO was born out of a love for makeup and a commitment to quality. We blend global trends with local needs, offering high-performance, affordable cosmetics for all skin tones.
Our Promise
Cruelty-Free Products
Skin-Friendly Ingredients
Trendy Shades & Long-Lasting Formulas
Affordable Luxury
Our Range
From face makeup (foundation, primer, blush) to eye-defining essentials (eyeshadow palettes, mascaras, brow pencils), and lip favourites (matte lipsticks, lip gloss), OTWOO is your go-to for every mood and moment.
Why OTWOO?
Because we celebrate diversity, expression, and authenticity. Every product is a tool to enhance your features — not change them.
Join the OTWOO community today and discover what it means to master the Art of Makeup.
