At OTWOO Cosmetics, we value our customers and aim to resolve any concerns quickly and fairly.
1. Contact Us First
If you have any issue with your order or our services, please reach out to us directly at: 📧 Email:sales@otwoocosmetics.in 📍 Address: Ahmedabad – 382225, India
We will do our best to resolve your concern within 7 working days.
2. Resolution Process
Most issues can be solved through communication (refund, replacement, clarification, etc.).
If the matter remains unresolved, it will be handled in accordance with Indian consumer protection laws.
3. Governing Law & Jurisdiction
This Policy is governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
4. Alternative Dispute Resolution (ADR)
Wherever possible, disputes may also be resolved through mutual agreement, mediation, or arbitration before approaching courts.
