Returns

O.TWO.O Return Policy

At O.TWO.O Cosmetics, we strive to provide you with high-quality makeup products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

✅ Returns & Exchanges

• Timeframe: You may return or exchange items within 7 days of receiving your order.
• Condition: Products must be unused, unopened, and in original packaging.
• Proof of Purchase: A valid order number or receipt is required for all returns.

🔄 Non-Returnable Items

• Used cosmetics or skincare products.
• Items purchased during sale or promotional periods.
• Gift cards or free promotional items.

💸 Refunds

• Approved returns will be refunded to your original payment method within 5–7 business days after inspection.
• Shipping charges are non-refundable.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product was damaged or incorrect.

📩 To Start a Return:

1. Email us at support@otwoocosmetics.in with your order number and reason for return.
2. Our team will provide return instructions and address details.

Note: O.TWO.O reserves the right to deny a return if the product does not meet our return criteria.

For more help, visit: https://otwoocosmetics.in/ or contact customer care.